Refund policy

Refund Policy

Effective Date: 11/07/2026

At House of Wonder, we are committed to providing a thoughtful and professional procurement experience. As our services involve customised procurement work and digital deliverables, our refund policy differs from that of a traditional online retailer.

This Refund Policy explains when refunds may be available and your rights under Australian Consumer Law.

Procurement Fees

The Procurement Fee covers the professional services provided by House of Wonder, including but not limited to:

reviewing your selections
sourcing current supplier pricing
liaising with suppliers
preparing your Procurement Package
obtaining supplier invoices where applicable
compiling specifications and product information
coordinating the procurement process.

As these services involve professional time and customised work, Procurement Fees are generally non-refundable once procurement work has commenced.

Before Procurement Begins

If you request to cancel your Procurement Service before we have begun work on your package, you may be eligible for a full refund of your Procurement Fee.

Refund requests will be assessed based on whether procurement work has commenced.

After Procurement Has Begun

Once procurement has commenced, the Procurement Fee becomes non-refundable.

This is because House of Wonder has already invested professional time and resources into preparing your customised Procurement Package.

Digital Products & Procurement Packages

Your Procurement Package may include digital materials such as:

curated product selections
mood boards
product specifications
supplier information
supplier invoices
procurement documentation
styling recommendations.

Once these digital materials have been delivered, they are generally non-refundable.

Change of Mind

We do not provide refunds for:

change of mind
finding a product elsewhere
deciding not to proceed with your project
changes to personal preferences
delays caused by suppliers
products becoming unavailable after your package has been prepared.

Products Purchased from Suppliers

House of Wonder does not sell or supply the furniture, lighting, homewares or décor included within your Procurement Package.

Products are purchased directly from the relevant supplier.

Returns, exchanges and refunds for those products are subject to the supplier's individual policies.

If you have an issue with a product, we recommend contacting the supplier directly. Where appropriate, House of Wonder will assist by directing you to the relevant supplier contact.

Australian Consumer Law

Nothing in this Refund Policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.

If our services fail to meet a consumer guarantee that cannot legally be excluded, you may be entitled to a remedy as provided under Australian Consumer Law.