Terms of service

House of Wonder – Procurement Service Terms & Conditions

Effective Date: 11/07/2026

Welcome to House of Wonder.

These Procurement Service Terms & Conditions govern the procurement services provided by House of Wonder ("House of Wonder", "we", "our", or "us"). By purchasing a Procurement Package or Procurement Service through our website, you agree to these Terms & Conditions.

1. Our Service

House of Wonder is a curated interior design and procurement platform.

We carefully source furniture, lighting, homewares and décor from a network of trusted suppliers to create cohesive interior packages tailored to your selected collection.

House of Wonder does not manufacture, warehouse, stock or sell the products included within your Procurement Package.

Our role is to:

curate your selected package
source current supplier pricing
obtain trade supplier invoices where available
prepare your Procurement Package
provide product specifications and supplier information
coordinate the procurement process on your behalf.

2. Procurement Fee

Our Procurement Fee is charged for our professional procurement service.

This fee covers the work involved in:

reviewing your selections
sourcing current supplier pricing
liaising with suppliers
preparing your Procurement Package
obtaining supplier invoices
compiling specifications and product information
coordinating the procurement process.

The Procurement Fee is payable before procurement begins.

Unless otherwise stated, the Procurement Fee is non-refundable once work has commenced.

3. What the Procurement Fee Does Not Cover

The Procurement Fee does not include:

the purchase price of products
shipping or freight
delivery
installation
assembly
storage
customs or import duties
insurance
white glove delivery
removal of packaging
repairs
warranty claims
replacement items
supplier administration after purchase.

These costs are charged separately by individual suppliers where applicable.

4. Trade Pricing

Where available, House of Wonder may obtain access to supplier trade pricing.

Trade pricing is confidential and is provided solely for the purpose of fulfilling your procurement package.

Clients must not:

share trade pricing
distribute supplier invoices
publish confidential pricing
use supplier quotations for unrelated purchases.

House of Wonder reserves the right to refuse future procurement services where confidential pricing has been shared without permission.

5. Estimated Pricing Disclaimer

Any pricing displayed on our website is an estimate only.

Estimated pricing, estimated savings and estimated procurement fees are provided as a guide and may change due to:

supplier price changes
exchange rate fluctuations
freight costs
discontinued products
supplier promotions ending
stock availability.

Final pricing is confirmed only after supplier quotations or invoices have been obtained.

House of Wonder cannot guarantee that estimated pricing shown online will remain available.

6. Supplier Invoices

Following payment of the Procurement Fee, House of Wonder will obtain supplier invoices where available.

These invoices are issued by the supplier, not House of Wonder.

Clients purchase products directly from the supplier using those supplier invoices unless otherwise advised.

House of Wonder is not the merchant of record for these purchases.

7. Shipping & Freight

Shipping costs are additional unless expressly stated otherwise.

Shipping charges vary between suppliers and destinations.

House of Wonder does not determine supplier freight pricing and is not responsible for shipping delays or freight increases.

8. Lead Times

Lead times are estimates only.

Production schedules and shipping times are determined by each supplier.

Lead times may change due to:

manufacturing delays
shipping disruptions
customs delays
supplier production schedules
weather events
unforeseen circumstances.

House of Wonder cannot guarantee delivery dates.

9. Product Availability

Products shown on our website are subject to supplier availability.

Items may become unavailable at any time.

House of Wonder cannot guarantee continued stock availability.

10. Product Substitutions

If a selected product becomes unavailable before procurement is completed, House of Wonder may recommend suitable alternatives of a similar style, quality or price range.

Any substitutions will be discussed with you before proceeding.

11. Payment Process

Our procurement process generally follows these steps:

You submit your product selections.
House of Wonder prepares your Procurement Package.
You pay the Procurement Fee.
House of Wonder sources supplier invoices and specifications.
Your Procurement Package is delivered to you.
You purchase products directly from the suppliers using the supplied invoices.

House of Wonder may update this process from time to time.

12. Returns & Change of Mind

Return policies are determined by each supplier.

As products are purchased directly from suppliers, any return requests must comply with that supplier's return policy.

House of Wonder cannot guarantee that suppliers will accept change-of-mind returns.

The Procurement Fee is not refundable because procurement work has already been completed.

13. Damaged Goods

If products arrive damaged, defective or incorrect, clients should notify both the supplier and House of Wonder as soon as reasonably possible.

House of Wonder will assist, where practical, by directing you to the appropriate supplier contact.

However, responsibility for replacement, repair or warranty claims rests with the supplier that supplied the goods.

14. Warranty

Product warranties are provided by the individual supplier or manufacturer.

House of Wonder does not provide separate product warranties.

Warranty claims should be made directly with the relevant supplier in accordance with their warranty terms.

15. Client Responsibilities

Clients are responsible for:

reviewing all specifications before purchase
confirming dimensions are suitable for their space
ensuring access for delivery
confirming colours, finishes and materials
reviewing supplier invoices before payment
arranging payment of supplier invoices
organising delivery where required
inspecting products upon arrival.

16. Cancellation Policy

You may cancel your Procurement Service before procurement work begins.

Once procurement has commenced, cancellations may not be possible and the Procurement Fee will generally remain payable.

17. Refund Policy

Because our Procurement Service involves professional time and customised procurement work, Procurement Fees are generally non-refundable once work has commenced.

Refund requests will be assessed on a case-by-case basis where required by Australian Consumer Law.

Nothing in these Terms excludes any rights you may have under applicable consumer protection legislation.

18. Limitation of Liability

To the fullest extent permitted by law, House of Wonder is not liable for:

supplier pricing changes
supplier errors
manufacturing defects
shipping delays
freight damage
product discontinuations
supplier insolvency
warranty outcomes
delays outside our reasonable control
indirect or consequential loss.

Our liability is limited to the amount paid directly to House of Wonder for the Procurement Service.

Nothing in these Terms limits or excludes rights that cannot legally be excluded under Australian Consumer Law.

19. Intellectual Property

All House of Wonder procurement packages, mood boards, styling concepts, specifications, presentations, graphics, layouts and written materials remain the intellectual property of House of Wonder unless otherwise agreed in writing.

These materials may not be copied, reproduced, distributed or used commercially without our prior written consent.