Shipping policy

Shipping & Delivery Policy

Effective Date: 11/07/2026

House of Wonder provides a procurement service that connects clients with carefully selected furniture, lighting, homewares and décor from trusted suppliers.

As products are purchased directly from individual suppliers, shipping and delivery are managed by those suppliers and not by House of Wonder.

This Shipping & Delivery Policy explains how the delivery process works.

How Delivery Works

Once your Procurement & Trade Access Fee has been paid, House of Wonder will prepare your Procurement Package, including supplier invoices, product specifications and relevant supplier information.

You will then purchase your selected products directly from the individual suppliers using the supplied invoices.

Each supplier is responsible for arranging the delivery of their own products.

Who Ships Your Products?

House of Wonder does not:

manufacture products
stock inventory
warehouse products
pack orders
transport goods
arrange courier services
provide delivery services.

Delivery is organised by each individual supplier from whom you purchase.

Shipping Costs

Shipping and freight charges are not included in your Procurement & Trade Access Fee unless expressly stated otherwise.

Shipping costs are determined by each supplier and may vary depending on:

delivery location
product size and weight
delivery method
supplier location
freight requirements.

Any applicable shipping charges will be advised by the supplier before your purchase is completed.

Delivery Estimates

Any delivery or lead time provided by House of Wonder is an estimate only and is based on information supplied by the relevant supplier at the time your Procurement Package is prepared.

Actual delivery times may vary due to:

supplier production schedules
manufacturing lead times
stock availability
freight availability
customs processing (where applicable)
weather events
transport delays
other circumstances beyond our control.

House of Wonder cannot guarantee delivery dates.

Delivery Delays

While we make every effort to source accurate delivery information, House of Wonder is not responsible for delays caused by suppliers, manufacturers, freight companies or other third parties.

We are not liable for delays resulting from:

supplier backorders
manufacturing delays
freight disruptions
customs delays
weather events
industrial action
public holidays
unforeseen circumstances.

Where practical, we will assist by communicating updates received from suppliers.

Multiple Deliveries

As products are sourced from a range of suppliers, your order may arrive in multiple deliveries and at different times.

Items within the same Procurement Package may have different lead times depending on the supplier.

Delivery Inspection

We recommend inspecting all products immediately upon delivery.

If any item arrives damaged, defective or incorrect, please contact the supplier as soon as possible in accordance with their delivery and claims process.

You should also notify House of Wonder so we can assist by directing you to the appropriate supplier where required.